1. Introduction

This privacy policy explains how OnTheUp Digital (“we,” “our,” “us”) collects, uses, and protects the personal information you provide when you use our website, www.ontheupdigital.com, and submit information through our contact form.

We are committed to protecting your data and your privacy. If you have any questions about this policy or your data protection rights, please contact us at: joel@ontheupdigital.com.

2. What Information We Collect

We only collect personal information that you voluntarily provide to us when you fill out the contact form on our website.

The information we collect includes:

• Your Name
• Your Email Address
• Your Phone Number
• Your Website URL
• The content of the message you write to us

When you use our website, our server may also automatically log your IP address for security and operational purposes.

3. How and Why We Use Your Information

We use the information you provide solely for the purpose of correspondence. Under the UK GDPR, our lawful basis for processing this data is our “legitimate interest” in responding to your enquiry.

Specifically, we use your information to:

• Respond to the questions and requests you send us.
• Provide you with any information or services you have asked for.
• Keep a record of our correspondence for administrative purposes.
• Maintain the security of our website and prevent spam.

We will never use your personal information for marketing purposes unless you have given us your separate, explicit consent to do so.

4. Who We Share Your Information With

We do not sell or rent your personal information to any third parties.

Your information may be processed by our third-party service providers in the course of operating our website and business. These include our:

• Website Hosting Provider (WordPress).
• Email Provider (Microsoft).

We will also disclose your information where we are legally required to do so to comply with applicable law, a court order, or a governmental request.

5. How Long We Keep Your Information

We will only keep your personal information for as long as is necessary to fulfil the purpose of your enquiry. We will then retain a record of our correspondence for a reasonable period for our administrative records, after which it will be securely deleted.

6. How We Keep Your Information Secure

We have implemented appropriate technical and organisational security measures to protect the personal information you provide to us. Our website uses a secure connection (SSL/HTTPS) to encrypt the information you send through our contact form.

7. Your Data Protection Rights

Under UK data protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information.

• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us at joel@ontheupdigital.com.

8. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at joel@ontheupdigital.com.

You can also complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO), if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk